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Terms of Business & Privacy Policy

The Financial Conduct Authority

GSI Insurance Services (Southern) Limited of 118 John Wilson Business Park, Whitstable, Kent CT5 3QT is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA Registration number is 437959.

Our permitted business is advising, arranging, dealing as agent and assisting in the administration of general insurance contracts. You may check this on the FCA’s register by visiting the FCA website, or by contacting the FCA on 0800 111 6768.

Our Service

We are an independent intermediary acting on your behalf to arrange insurance. We will ask questions to assess your specific needs and will make a recommendation explaining the main features and benefits of the product we offer and bring to your attention any unusual restrictions there may be. In some circumstances you will not receive advice or a recommendation from us. We may ask some questions to narrow down a selection of products that we will provide details on. We will inform you whether advice or a recommendation is made. You understand that these Terms and Conditions establish the basis of your contract with GSI Insurance Services (Southern) Limited. For our mutual protection telephone calls may be monitored or recorded. We undertake our activities in accordance with the Laws of England and Wales and any disputes will be governed by and construed in accordance with these Laws.


For Private Motor and Household insurance we select products based on a fair analysis of the market. For some types of insurance, such as Travel insurance, we deal with a select panel of Insurers and for some insurance, such as Legal Protection we deal exclusively with a single Insurer, selected as offering good service and value for money. We will give you full details of any such arrangement before you make any commitment on any product we offer.


We normally receive commission from the insurers or product providers with whom we deal and make charges for handling your insurances as follows:

Action Charges

  • New Business/Renewal Policy Arrangement Fee – £125
  • Mid-term Adjustments to Policy and Cancellations – £75
  • Cancellation before cover start date – £25
  • Miscellaneous Letter Fee – £35
  • Late/Uncleared Payment Fee – £35
  • Duplicate documents – £35
  • Cheque processing fee – £10

At quotation stage you will be informed of the total price to be paid, including any fees, taxes and charges separately from the premium, before your insurance arrangements are concluded. Alternatively, this will be displayed in your welcome documentation. Other taxes, costs or both may exist in respect of products and services that we offer which are not paid through or imposed by us. Please note that any refund of premium will only be credited upon receipt of same from your Insurance Company.

For return premiums, inclusive of cancellation return premiums, we repay commission on the refund to your insurer and this amount will be deducted from the final amount refunded to you.

We expect to earn a commission of 25% of the premium, or more, for arranging your policy. Occasionally insurers will pay a reduced commission or quote a net premium and pay no commission. In these circumstances we will add a fee to enhance our earnings by up to 25%; we will also charge a further administration fee.

Handling Client Money and/or Insurer Money

We collect and hold money as agent of the insurer/policy provider as governed by the FCA rules. This involves operating one or more of the following – a statutory trust and/or risk transfer. Further details are available on request.

Solvency of Insurers

Whilst we make every effort to ensure our partners are financially sound and authorised to trade in the UK, we cannot guarantee the solvency of any insurer. Should an insurer become insolvent this may affect your cover and you may be liable for any premium due.

Provision of Cover

You should be aware that cover cannot be granted in the absence of premium payment, or part thereof. In the event of an initial payment not being authorised, cover may not be deemed to have been afforded in any way. It remains your responsibility therefore to ensure that sufficient funds are available so that cover may commence. We are unable to effect cover or make subsequent changes to any policies by email or fax; you must telephone and speak to an adviser.

Instalment Terms

You understand and agree that, where you have selected to pay via a payment plan, the deposit paid represents cover that has been afforded to you and that the whole of the annual premium has been paid to the agreed insurance company by GSI Insurance Services (Southern) Limited and is financed by a third party finance provider. You further understand that failure to make instalment payments may ultimately lead to the cancellation of your policy.

Your Responsibilities

You are responsible for providing the complete and accurate information in all the answers you give and statements you make as part of your insurance application. This information may be recorded by phone, be part of your Proposal Form, Statement of Fact, Claim Form or any other written correspondence. It is your responsibility to read through and check all information on your insurance application is accurate and honest. If you deliberately or carelessly misinform the insurers, part or all of a claim may not be paid, or your policy may be cancelled or deemed void from the start. This is particularly important before taking out a policy and at renewal, but it also applies throughout the life of a policy.

You agree to provide all information and documentation that we require promptly and within a maximum of ten days. Failure to do so may lead to the commencement of cancellation procedures.

You should read all insurance documents issued to you and ensure that you are aware of the cover, limits and other terms that apply. Particular attention should be paid to any warranties or conditions as failure to comply with them may invalidate your policy.

Upon receipt of your policy documentation a fourteen day cooling-off period becomes effective. Should you find that the policy is unsuitable for your needs, you may cancel at any time within this period by informing us in writing and returning your documents. In addition to any charge made by your insurer for time on risk, a charge of £25.00 will be made by GSI Insurance Services (Southern) Limited for the administration of your policy at that point. No refund would be due if a claim has been made during this period.

You should inform us immediately of any changes in circumstances that may affect the services provided by us or the cover provided by your policy. If you are unsure about any matter, please contact us immediately for guidance.

Cancellation of Insurances

You should make any request for the cancellation of a policy in writing and any relevant Certificate of Insurance should be returned to us. In the event of cancellation, charges for our services will apply in accordance with our schedule of charges. The terms of your policy may allow insurers to retain the premium in full or to charge short-period premiums in the event of cancellation.

In the event that you do not return the necessary paperwork or default in paying any premiums due, for whatever reason, you understand that, subject to writing to you at the address held on our files, we reserve the right to cancel your policy and to recover any balance of monies due to us. If such action leaves a balance due this will remain payable by you; if such action leaves a credit this will be refunded to you.

If any balance or premium is not paid on demand we may appoint a debt collection agency to collect the outstanding balance on our behalf or take direct legal action, at which point a £100 charge will be immediately added to the debt. Any additional charges or costs incurred, including those of the agency, and any associated court costs will further be added to the debt.

Complaints and Compensation

We aim to provide you with a high level of customer service at all times, but if you are not satisfied, please contact our Compliance Officer on 01227 773067 who will advise you how to proceed. Having followed our Customer Complaints Procedure, if you are still not satisfied, you may refer your query to the Financial Ombudsman Service. Further details are available on request

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of insurance, size of the business (if a commercial customer) and the circumstances of the claim. The compensation limit for insurance mediation is 90% for non compulsory insurance, and 100% for claims in respect of a liability subject to compulsory insurance Further information about compensation scheme arrangements is available from the FSCS.

Data Protection & Confidentiality

All personal information is treated by us as confidential and is processed in accordance with the relevant legislation. In the normal course of arranging and administering your insurance we will pass your details to our insurers, other intermediaries, finance providers or any other third parties involved in your insurance process. To obtain the most appropriate cover, and to satisfy UK Money Laundering regulations, we, and our insurers may undertake identity, Driving Licence, and credit searches which include using credit reference agencies, checking the Electoral Register, the Claims and Underwriting Exchange register, the Motor Insurance Anti-Fraud register, the DVLA and the HM Treasury Financial Sanctions list. In some instances, where we are required to by law, personal information held by us may be disclosed on a confidential basis, and in accordance with the Data Protection Act 1998, to third parties such as regulators or law enforcement agencies. We cannot confirm the data protection and confidentiality policies for each insurer or other companies we may use.

From time to time we would like to contact you to tell you about other products or services we offer. For further details on how we use your information please view our Privacy Policy at  If you do not wish to receive marketing information please inform us in writing. (TOBV220118)

We reserve the right to amend our Terms of Business at any time and without notice in response to trading conditions or relevant legislation.

Privacy Policy

GSI Insurance Services (Southern) Ltd is registered as a data controller with the Information Commissioner’s Office in accordance with the Data Protection Act 1998. Our registration number is Z9227914. We will deal with your personal information fairly and lawfully and we take all possible action to ensure there is no unauthorised access to your data. We reserve the right to amend this privacy policy at any time and without notice in response to changes in data protection laws and privacy legislation.

GSI Insurance Services (Southern) Ltd may collect information provided by you in various ways including; via forms completed or partially completed on our website, by phone, by email, by post, in face to face meetings, or collect information that has been passed to us by our third party business partners. We will keep your personal details and the details of any other individuals you may disclose for insurance purposes securely on our database. Some of this information may be defined as sensitive data according to the Data Protection Act 1998. We will take it that you have consented to our necessary processing of your sensitive personal data.

We may use your information together with other information for quotations, administration, marketing, and customer service. We will disclose your information to the insurer, our service providers and agents for these purposes. You have a right to ask for a copy of your information. We will charge a fee of £10.00 for this service to cover our administration costs.

GSI Insurance Services (Southern) Ltd may contact you by mail, telephone, SMS or e-mail to let you know about any products, services or promotions which may be of interest to you. If using our website, by completing or partially completing our online quotation form and agreeing to our Terms of Business question, we understand that you accept to being contacted in this way.

If, at any time, you do not wish your information to be used for these purposes, please write to: GSI Insurance Services (Southern) Ltd, 118 John Wilson Business Park, Whitstable, Kent, CT5 3QT, or phone us on 01227 773067, or use the “contact us” form on our website.

We may use credit or insurance reference agency and fraud prevention agency records, and exchange information with them about you and people financially linked to you, as well as others within your household, to help make decisions about you and them for your Insurance proposals, validating claims and money laundering (including, but not limited, to the Electoral Register, the Claims and Underwriting Exchange register, the Motor Insurance Anti-Fraud register, the DVLA and the HM Treasury Financial Sanctions list). You confirm that you have obtained consent for this agreement from any additional drivers or proposers, and you will share with them the details of what you have agreed to on their behalf.

Use of this web site

GSI Insurance Services (Southern) Ltd owns, or has a licence for, all copyrights for this web site and all materials used on it. You may only print, copy, download or temporarily store extracts from our site for your personal information. You must not alter anything. Any other use is prohibited. This site is used for the collection of information only. You are NOT able to obtain quotes or effect any cover or changes to your cover via this site. You may email us or complete our online quote form only to help us in collecting the necessary information to provide you with a quotation or adjustment to your policy. We will then strive to contact you back within 30 minutes (During office hours). No cover, or any adjustments to cover will be undertaken via this web site or via email without subsequent phone or written confirmation.

Third-party websites

We cannot be held responsible for the privacy policies and practices of other websites linked to our website. We do take great care in ensuring only links to companies, organisations and individuals following the same standards and policies as us remain on our website, but we cannot guarantee this. In such instances, you are advised to check the privacy policies on external websites that are not a part of GSI Insurance Services (Southern) Ltd. (PPV010717)

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