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How to make a Claim

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How to make a Claim

How to make a Claim

If you are one of our current clients and find yourself in a situation where you need to make a claim, please find details of how to proceed listed below.

If you’re unsure of what steps to take next, please do not hesitate to contact us.

How to make a claim – Motor Insurance

If you are involved in a motor accident, please call our 24 hour claims line on:

0330 999 7080 (Charged at local rate)

In the event of an accident:

  • Stay calm
  • Do not admit any fault
  • Obtain details of the other driver (name, address, phone number, registration, insurer name and policy/certificate number)
  • Obtain the name, address and phone number of any witnesses
  • Make note of the accident date, time and exact location
  • Call the police if anyone is hurt or the other driver refuses to give their details, or refuses to stop.

How to make a claim – Home Insurance

Please refer to your Policy Booklet or Schedule of Cover for the contact details of your Insurer’s claims department and their opening hours.

How to make a claim – Breakdown Cover

Broker Direct/BD Assistance (Provided by RAC):

From the UK: 0800 068 1634

Republic of Ireland: 1 800 535 005

France & Monaco: 00 33 472 43 52 44 from UK mobile, 0800 94 20 44 from a landline phone within France and Monaco (freephone)

Rest of Europe: 00 33 472 43 52 44 (pay call)

Call Assist:

From the UK: 0333 320 2324 (or 01206 714353)

From Europe: 0044 1206 714353

Intana/Aria (Keychoice):

From the UK: 0844 338 5599

From Europe: 00 44 (0) 1444 442 288

Key Choice RAC

From UK: 0330 159 0602

From France or Monaco: 00 33 472 43 52 55 (Mobile) or 0800 290 112 (Landline)

From Rep. Ireland: 1 800 535 005

From Europe: 00 33 472 43 52 55

Please feel free to call our offices on 0800 612 9376 and one of our agents will be more than happy to point you in the right direction on how to make a claim, and answer any queries you may have.
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