How to make a Claim
If you are one of our current clients and find yourself in a situation where you need to make a claim, please find details of how to proceed listed below.
If you’re unsure of what steps to take next, please do not hesitate to contact us.
How to make a claim – Motor Insurance
If you are involved in a motor accident, please call our 24 hour claims line on:
0330 999 7080 (Charged at local rate)
In the event of an accident:
- Stay calm
- Do not admit any fault
- Obtain details of the other driver (name, address, phone number, registration, insurer name and policy/certificate number)
- Obtain the name, address and phone number of any witnesses
- Make note of the accident date, time and exact location
- Call the police if anyone is hurt or the other driver refuses to give their details, or refuses to stop.
How to make a claim – Home Insurance
Please refer to your Policy Booklet or Schedule of Cover for the contact details of your Insurer’s claims department and their opening hours.
How to make a claim – Breakdown Cover
Broker Direct/BD Assistance (Provided by RAC):
From the UK: 0800 068 1634
Republic of Ireland: 1 800 535 005
France & Monaco: 00 33 472 43 52 44 from UK mobile, 0800 94 20 44 from a landline phone within France and Monaco (freephone)
Rest of Europe: 00 33 472 43 52 44 (pay call)
Call Assist:
From the UK: 0333 320 2324 (or 01206 714353)
From Europe: 0044 1206 714353
Intana/Aria (Keychoice):
From the UK: 0844 338 5599
From Europe: 00 44 (0) 1444 442 288
Key Choice RAC
From UK: 0330 159 0602
From France or Monaco: 00 33 472 43 52 55 (Mobile) or 0800 290 112 (Landline)
From Rep. Ireland: 1 800 535 005
From Europe: 00 33 472 43 52 55
